TERMS & pOLICIES
Disclaimer
"Coaching and consulting services are for personal and professional development purposes only and do not constitute medical, psychological, financial, or legal advice. I am not a licensed therapist or medical professional. Sessions are not a substitute for clinical care or counseling. Results vary based on individual effort, and clients assume full responsibility for their own decisions."
Consultation Refund and Cancellation Policy
1-on-1 Zoom Consultations
Cancellations made 1+ hours prior to the scheduled session: Clients are eligible for a 100% full refund.
Cancellations made less than 1 hour prior to the session: Clients will receive a 50% partial refund.
No-Show Policy: No refund will be given if a client fails to show up for their scheduled session. A no-show is defined as not signing on within 10 minutes of the start time without prior communication explaining the delay.
Rescheduling: Clients may reschedule their consultation free of charge up to 1 hour before the scheduled start time.
Coaching Refund and Cancellation Policy
Multi-Month Coaching Packages
Standard Guarantee Period: Clients may cancel their multi-month coaching package for a 100% full refund up to 14 days following the initial introductory coaching meeting.
Session Cancellations & Fees:
Cancellations made 1+ hours prior to a session: Eligible for a 100% full refund.
Cancellations made less than 1 hour prior to a session: Subject to a $50 late cancellation fee, which will be deducted directly from any applicable refund amount.
No-Shows: Subject to a $100 no-show fee, which will be deducted directly from any applicable refund amount (defined as not signing on within 10 minutes of the scheduled start time without prior notice).
Rescheduling Individual Sessions:
First Session: Rescheduling the initial introductory session requires at least 24 hours' notice prior to the start time.
Ongoing Sessions: Rescheduling is included for all subsequent sessions throughout the duration of your package, provided notice is given prior to the 1-hour late cutoff. All rescheduled sessions must be completed within the active package timeline.
How to Request a Cancellation or Send an Update
To cancel, reschedule, or notify of a late arrival for a consultation or coaching session, clients must use the links provided in their confirmation email or send direct written notice to support@teachinghow2fish.com prior to the specified cutoffs.